Price Quotations All price quotations will be in writing. The quotations are valid for 30 days from the date of quotation.
Payment Terms When the customer has confirmed the cake details are correct, a 50% deposit of total cost is required to confirm your order. The remaining balance is due in full upon collection. Payments can be made by cash, Paypal or bank transfer.
Cake Design Sugar Slice will make every effort to create your cake exactly to the designs description given. However, the designs may need to be slightly altered for it to work on the cakes but they will be as close to the original designs as possible. All cakes are hand crafted so there may be slight variations in colour and the overall look of the cake.
Alterations Any alterations you wish to make to your confirmed order must be in writing. Sugar Slice reserves the right to increase a quoted price if an alteration affects the cost. You will be confirmed in writing the new balance and these changes. Whilst every effort will be made to assist customers, please note that late changes cannot always be guaranteed.
Cancellations If you cancel your order for any reason more than 14 days before your collection date, you will receive your deposit back. Any cancellations made after 14 days prior to the collection date will not qualify for a refund.
Collection All orders must be collected at my home in Shoeburyness and can be collected at a pre-arranged time. A signature is required upon collection confirming that you have received your order in good, undamaged condition and as specified. No responsibility can be taken by Sugar Slice for any subsequent damage once the cake/cupcakes has been handed over to the customer.
Publication By signing the order form, the customer agrees that Sugar Slice is the sole designer and owner of the final cake design. Sugar Slice reserves the right to use any image of customers’ cakes and cupcakes for publication after the collection unless previously agreed in writing between the customer and the company.
Allergy information Please be aware that my products contain cereals containing gluten(wheat), eggs and milk and are made in an environment that handles nuts, peanuts and soya. The list of ingredients that are in your products will be listed on a sticker on the cake box. If you would like more information on any of the products supplied, please ask when you place your order.
Cake care Please carry your cake supported from underneath the box and transport your cake on a flat surface in a foot well or a car boot. Store your cake in the cake box provided in the coolest room of your home avoiding direct heat and sunlight.
GDPR and Privacy Policy Sugar Slice takes your privacy seriously and will only use the information you have shared while your enquiry and order are active. Once the enquiry or order is complete, you will not be contacted any further. Sugar Slice do not run any marketing campaigns and will under no circumstances give out any customer information to a 3rd party company. Sugar Slice is committed to ensuring that your information is secure and have physical and electronic procedures in place to safeguard the information.
CCTV is in use on the premises for preventing and investigating crime. Only when necessary would this be shared with the police.
If you have any questions regarding any of my terms and conditions, please do not hesitate to contact me on messenger or email me at [email protected] and I would be delighted to help.